FAQs

Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders.

How long does shipping take?

Orders are typically processed within 1–3 business days. Most U.S. orders arrive within 7–12 business days after processing. Delivery estimates may be affected by carrier delays, holidays, weather, or address issues.

Can I track my order?

Yes. You’ll receive tracking information by email once your order ships. You can also use our Track Your Order page.

What is your return policy?

You may request a return within 30 days of receiving your order. Eligible items must be unused, in their original condition, and returned with the original packaging, accessories, and components. Review our Return Policy for complete details.

Can I modify or cancel an order?

Contact us as soon as possible after ordering. We’ll do our best to help, but changes or cancellations may not be possible once processing or fulfillment has begun.

What payment methods do you accept?

Available payment methods are displayed securely at checkout and may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other supported options.

Do you ship internationally?

International availability, shipping costs, and estimated delivery times are shown at checkout when applicable. Import duties or taxes may be charged by the destination country.

How can I contact Avenora?

Email us at info@avenora.store. Please include your order number when contacting us about an existing purchase.