Return Policy

We want you to feel confident ordering from Avenora. You may request a return within 30 days of receiving your order.

Return eligibility

To be eligible, the item must be unused, in its original condition, and returned with its original packaging, accessories, and components. Please contact us before sending anything back so we can review the request and provide return instructions.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging so we can help resolve the issue.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card provider may require additional time to post the refund.

Start a return

Email info@avenora.store with your order number and reason for the return. Any applicable return instructions, shipping costs, or deductions will be explained before you send the item.